Customer Experience 2.0: The Cornerstone of Your Digital Transformation Journey

Posted On: November 7, 2019

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Customer experience (CX) is interpreted as the chain of interactions a customer has with a company and its services. We […]

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How Intelligent Virtual Assistants Deliver Excellent Help-Desk Experience

Posted On: June 3, 2019

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Today’s fast-paced digital trends are challenging the work ideologies and operational strategies of businesses. Especially when it comes to excellence […]

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Shifting Paradigm of Knowledge Management with 5G Technology

Posted On: May 16, 2019

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The biggest buzz in the telecom industry, as of now is 5G technology. Communication paradigm will change its avatar with […]

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IoT And Digital Transformation – The Upcoming Convergence in Retail

Posted On: April 16, 2019

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In this era of increased digitization, to enthrall and captivate the interests of customers, businesses need to offer something more […]

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How AI Backed Virtual Assistants Drive Digital Engagement in Telecom Industry

Posted On: January 28, 2019

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In this era of modernization, subscribers wish to use the services of a network that caters to their needs, offers […]

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Going Online? Take Customer Service On Board

Posted On: December 7, 2018

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From stone age to modern age, communication and its channels have transformed drastically. At this time, the areas of communication […]

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Decide To Climb The Customer Experience Tree With This Self- Service Software

Posted On: November 26, 2018

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A tree is related to various analogies in day to day life. Be it our natural aids, food and it […]

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Grab this Best Travel Package on Customer Experience

Posted On: November 19, 2018

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There comes a long holiday on calendar and people’s hunt to get best deals in hotel bookings, discount on tickets […]

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Think a Bigger Picture on Customer Experience

Posted On: November 14, 2018

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“A picture is worth a thousand words”  ~Fred R.Barnard A picture is worth a thousand words accurately stated by Fred […]

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In App Support – The Secret Sauce in your CX Recipe

Posted On: November 9, 2018

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Quick service restaurant is an emerging hope to every individual’s busy routine snacking or dining. Who does not want to […]

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Why Start-ups Must Outsource their CX Initiatives

Posted On: September 21, 2018

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As LinkedIn named India’s 25 most attractive start-ups in 2018, I was excited to see which of them have made […]

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Futuristic Value Addition of IoT in Hospitality Industry

Posted On: June 21, 2018

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Marriott International got a major breakthrough for customer experience when it leveraged IoT towards the end of last year. November […]

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