Going online? Take customer service on board

Posted On: December 7, 2018, By:

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From stone age to modern age, communication and its channels have transformed drastically. At this time, the areas of communication … Continue reading “Going online? Take customer service on board”

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How Higher App Ratings Benefits Business Growth

Posted On: October 26, 2018, By:

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2013 was the turning point of “Readdle” when a Ukrainian mobile application company identified the need to change their marketing … Continue reading “How Higher App Ratings Benefits Business Growth”

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Why Start-ups Must Outsource their CX Initiatives

Posted On: September 21, 2018, By:

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As LinkedIn named India’s 25 most attractive start-ups in 2018, I was excited to see which of them have made … Continue reading “Why Start-ups Must Outsource their CX Initiatives”

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How Does In-App Support Benefit Your Business in Long Run?

Posted On: September 20, 2018, By:

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EuropCar – a French car rental company couldn’t make much impact in the market in the early stages of development. Why? Because, … Continue reading “How Does In-App Support Benefit Your Business in Long Run?”

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Will Email Support Services Work for Your Business Growth?

Posted On: September 19, 2018, By:

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With all the talk about AI and chatbots, it won’t be surprising to see minimal human intervention in customer-company relationships. … Continue reading “Will Email Support Services Work for Your Business Growth?”

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Top 5 CX Trends of 2018

Posted On: September 18, 2018, By:

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“Customer is king.” This statement made sense a decade ago and it makes sense even today, isn’t it? In a … Continue reading “Top 5 CX Trends of 2018”

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How Customer Service Outsourcing Can Supercharge Your Revenue Growth

Posted On: September 15, 2018, By:

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  After tasting huge commercial success in the early 70’s, the top bosses at Ford were hungry for more. To … Continue reading “How Customer Service Outsourcing Can Supercharge Your Revenue Growth”

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