Secret Ingredients of great CX: Emotional Intelligence and a Human Voice

Posted On: July 11, 2019

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While the world adopts Artificial Intelligence and Machine Learning to make customer interactions quick and efficient, customers worldwide are increasingly […]

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Managed Services Enabling Successful Banking Experience

Posted On: June 21, 2019

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The financial institutions have adapted brand new avatar, as the world transforms from brick and mortar to everything digital. Be […]

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Driving Data Security Through IoT in Business Processes

Posted On: May 15, 2019

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Gone are the days when operational efficiency and productivity were monitored and improved manually. The emergence of IoT has facilitated […]

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Enhance Brand Awareness With ORM

Posted On: April 26, 2019

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Social media is now becoming one of the most significant means of communication while gaining popularity rapidly. It enables you to […]

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Going Online? Take Customer Service On Board

Posted On: December 7, 2018

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From stone age to modern age, communication and its channels have transformed drastically. At this time, the areas of communication […]

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How Higher App Ratings Benefits Business Growth

Posted On: October 26, 2018

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2013 was the turning point of “Readdle” when a Ukrainian mobile application company identified the need to change their marketing […]

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Why Start-ups Must Outsource their CX Initiatives

Posted On: September 21, 2018

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As LinkedIn named India’s 25 most attractive start-ups in 2018, I was excited to see which of them have made […]

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How Does In-App Support Benefit Your Business in Long Run?

Posted On: September 20, 2018

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EuropCar – a French car rental company couldn’t make much impact in the market in the early stages of development. Why? Because, […]

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Will Email Support Services Work for Your Business Growth?

Posted On: September 19, 2018

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With all the talk about AI and chatbots, it won’t be surprising to see minimal human intervention in customer-company relationships. […]

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Top 5 CX Trends of 2018

Posted On: September 18, 2018

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“Customer is king.” This statement made sense a decade ago and it makes sense even today, isn’t it? In a […]

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How Customer Service Outsourcing Can Supercharge Your Revenue Growth

Posted On: September 15, 2018

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  After tasting huge commercial success in the early 70’s, the top bosses at Ford were hungry for more. To […]

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