About the author

Rachit Mehra

Rachit Mehra

Rachit is one of the smartest men in the office blessed with the gift of the gab. He is our business development major who knows the nub of business process management.

Business Development

In App Support – The Secret Sauce in your CX Recipe

Posted On: November 9, 2018, By:

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Quick service restaurant is an emerging hope to every individual’s busy routine snacking or dining. Who does not want to … Continue reading “In App Support – The Secret Sauce in your CX Recipe”

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How Higher App Ratings Benefits Business Growth

Posted On: October 26, 2018, By:

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2013 was the turning point of “Readdle” when a Ukrainian mobile application company identified the need to change their marketing … Continue reading “How Higher App Ratings Benefits Business Growth”

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Why Start-ups Must Outsource their CX Initiatives

Posted On: September 21, 2018, By:

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As LinkedIn named India’s 25 most attractive start-ups in 2018, I was excited to see which of them have made … Continue reading “Why Start-ups Must Outsource their CX Initiatives”

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How Does In-App Support Benefit Your Business in Long Run?

Posted On: September 20, 2018, By:

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EuropCar – a French car rental company couldn’t make much impact in the market in the early stages of development. Why? Because, … Continue reading “How Does In-App Support Benefit Your Business in Long Run?”

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Will Email Support Services Work for Your Business Growth?

Posted On: September 19, 2018, By:

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With all the talk about AI and chatbots, it won’t be surprising to see minimal human intervention in customer-company relationships. … Continue reading “Will Email Support Services Work for Your Business Growth?”

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Top 5 CX Trends of 2018

Posted On: September 18, 2018, By:

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“Customer is king.” This statement made sense a decade ago and it makes sense even today, isn’t it? In a … Continue reading “Top 5 CX Trends of 2018”

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How Customer Service Outsourcing Can Supercharge Your Revenue Growth

Posted On: September 15, 2018, By:

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  After tasting huge commercial success in the early 70’s, the top bosses at Ford were hungry for more. To … Continue reading “How Customer Service Outsourcing Can Supercharge Your Revenue Growth”

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Futuristic Value Addition of IoT in Hospitality Industry

Posted On: June 21, 2018, By:

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Marriott International got a major breakthrough for customer experience when it leveraged IoT towards the end of last year. November … Continue reading “Futuristic Value Addition of IoT in Hospitality Industry”

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How IoT for QSR is Creating Restaurants of the Future

Posted On: May 30, 2018, By:

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IoT is the technology of the future that has found its way into the present. Back in 1982, researchers from … Continue reading “How IoT for QSR is Creating Restaurants of the Future”

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