About the author

Nitin Saxena

Nitin Saxena

Nitin is a friendly man you will find handshaking with one and all in the office. And it is so true that he helps us maintain client relations. Since he talks regularly with clients, he understands business & tech challenges from a granular level.

Client Servicing

Think a Bigger Picture on Customer Experience

Posted On: November 14, 2018, By:

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“A picture is worth a thousand words”  ~Fred R.Barnard A picture is worth a thousand words accurately stated by Fred … Continue reading “Think a Bigger Picture on Customer Experience”

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7 Ways to Amplify your Enterprise Security with IoT

Posted On: June 26, 2018, By:

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Can IoT enabled enterprise security systems actually revolutionise industry processes and improve productivity? Here is one real-world example from the Healthcare … Continue reading “7 Ways to Amplify your Enterprise Security with IoT”

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5 Uncommon Uses of Security Cameras

Posted On: May 10, 2018, By:

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Most of us think about restricting theft, burglary or loss prevention when we hear about security cameras. However, they go … Continue reading “5 Uncommon Uses of Security Cameras”

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IoT Security – The Wake-up Call for Organizations

Posted On: April 6, 2018, By:

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IoT is touching every industry today and is currently the big revolution that is impacting businesses and consumers. Over the … Continue reading “IoT Security – The Wake-up Call for Organizations”

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Discover how IoT Unlocks Great Customer Experience

Posted On: March 28, 2018, By:

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To stand out from competition, microfinance institutions always look for ways to make their customer experience better. A great customer … Continue reading “Discover how IoT Unlocks Great Customer Experience”

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Self-care Solutions – Meeting Consumers’ Liquid Expectations

Posted On: April 25, 2017, By:

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Meeting today’s consumer expectations have more competition than what’s anticipated. Customers compare their service experience with all the companies they … Continue reading “Self-care Solutions – Meeting Consumers’ Liquid Expectations”

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Need to Improve First Contact Resolution? Upgrade Support Tools

Posted On: January 18, 2017, By:

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Earlier first call resolution had been the focus of service providers, but things have changed, and the focus has turned … Continue reading “Need to Improve First Contact Resolution? Upgrade Support Tools”

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Best Practices for Onboarding Customers Efficiently

Posted On: December 30, 2016, By:

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Customer experience has become a differentiator for businesses today, especially telecoms. Onboarding customers is the moment that helps service providers … Continue reading “Best Practices for Onboarding Customers Efficiently”

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Guide to Simplify Customer Onboarding & Support for Telecoms

Posted On: December 7, 2016, By:

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Smartphones have evolved and people are using them in almost every activity. This increased smartphone use brings various device use-related … Continue reading “Guide to Simplify Customer Onboarding & Support for Telecoms”

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