Shifting paradigm of knowledge management with 5G technology

Posted On: May 16, 2019, By: 292 Views

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The biggest buzz in the telecom industry, as of now is 5G technology. Communication paradigm will change its avatar with it, as predicted by technologists. The fifth generation of telecommunication technology will transform the existing information sharing and communication process whether it’s personal communication or at an organization level. 5G technology offers high bandwidth with many developed features and due to these parameters, it will have a huge demand in the future from all levels of society.

The 5G infrastructure market is estimated to be valued at USD 2.86 Billion in 2020 by experts and it is further projected to reach USD 33.72 Billion by 2026, at a CAGR of 50.9% between 2020 and 2026.

(Source: marketsandmarkets.com)

The important factors which will stimulate the 5G market are increasing demand for IoT in industries, growing demand for software products and rising need for network communication speed. With the speed and ease of access to high transfer-ability of data, the demand for gadgets, applications, and devices will also increase. To support those gadgets, devices, applications, and infrastructure a high level of knowledge will be required. To gather and store information about the specification, operation manual, common issues organization would have a proper IT-based knowledge management system. Big telecom equipment manufacturer and service providers are predicting that there will be around 2.8 billion 5G users across the globe by 2025. (Source: marketsandmarkets.com) Thus, the future of Knowledge management is bound to change to be well equipped with it.

Here, the question is: How will the future of knowledge management change? To find out the answer we will see some aspects of modern-day technology which is bound to evolve itself with 5G.

AI will take the pilot seat

Artificial Intelligence is growing since the last few decades, the pace of this development will increase significantly. Machine learning, cognitive computing, and natural language processing are gaining popularity day by day. Search engines including software increasingly using these technologies to extract the exact information user is asking.  Currently, many virtual assistants are in operation to solve basic customer issues on behalf of an enterprise, some are using AI and some aren’t. But in the future, the same kind of virtual assistants like chatbots will extract the required information to provide it to the customer by using AI.

Data will become ‘Big Data’

As the speed of communication increases with 5G technology the generated data by user or through the device will also increase by 10x. This increasing data will influence the whole data management system. When it comes to knowledge management, large amount of data will have to be handled by conventional content management methods. As a result, organizations may shift to a cloud platform or hybrid cloud platform to achieve scalability, mobility and cost efficiency.

According to Ernst & Young , the network speed will be up to 10GBps which is 10x to 100x improvement from 4G or 4.5G (LTE enable) and latency of network will be decreased to 1 millisecond. Hence, user expectation will be the same as the speed they enjoy across all information system platforms. Here the search option optimization technique can win the battle on behalf of a service provider to match up the speed. So, it’s quite obvious that the knowledge management system has to change itself to adjust with new generation telecom technology.

Path to catch up with new technology

To meet the market needs, digitalizing the path for telcos and other major industries while keeping in mind about all the requirements for 5G telecom network is crucial. Companies providing solutions to cop up with big chunks of data & content can be of great advantage. Collaborating the data in a structured manner and retrieve it as per the needs of customers, solution like content management system can play a major role. Picture guide and decision tree as an emerging solution to complex interactions can support customers and agents with quick and reliable resolution delivery. Also, its integration with cloud platform and 5G infrastructure can take customer experience to the next level.

Streamline customer experience with kochartech’s knowledge management solutions as per industry requirements and to implement self-care assistance across customer touch points.

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