Posted On: December 31, 2016, By: Rishu Kapoor251 Views
Operators are facing new challenges with the increased use of connected mobile devices with varied software and features. They need unified device management solutions for telecoms to manage their services over the increasing fragmentation of devices efficiently.
Accurate detection & identification of consumer devices connected to the telecom’s network is vital for the service provider. Support agents use this data to help users configure their device and resolve any issues using their services. Moreover, the knowledge of subscriber devices helps marketing staff promote new services and offerings as well.
Efficient telecom management solutions combine a robust device database with the right features & tools to help operators deliver better. Though various solutions are available for the telecom industry today, finding the best one is crucial to efficient management.
In short, the best device management solutions for telecom should be well equipped with the right tools, features, and device knowledge. Moreover, the solution should integrate well with the existing customer service infrastructure and can be easily deployed & used.
KocharTech offers a unified platform for telecoms to enable complete device life-cycle management for their subscriber’s connected devices. The platform combines various tools & features, like remote diagnostics, OTA support, picture guides, and a robust knowledge base. If you are looking for a solution to the challenges of a fragmented device ecosystem for your telecom company, book a demo to see how we can help.