Pictorial guides for agents to resolve customer queries


An integration of picture and buying guides for devices to enable dedicated customer-oriented support

Help your customers configure their devices, and troubleshoot issues, covering almost every hardware and software platform

Visualized Solutions to Enable Quick & Satisfactory Support

Quick Resolutions

Picture guides help you illustrate solutions quickly and guide customers at every step

Satisfied Customers

Make your customers feel being cared for, by delivering personalized support for their device and OS

Lower Costs

Quick resolutions through visual guides reduce call volumes, and hence, support costs

Real-time Resolutions

View device replica visuals on your system, and guide users in real-time with exact resolutions

Multi-lingual Support

Guides are available in multiple languages, enabling effective agent-customer interaction across different demographics

Interactive UI

Easy-to-use and follow interface lets agents find and deliver resolutions in no-time

Pre- & Post-Sales Tool

Facilitate device walk-throughs before sale, and resolve after-sale issues with available visual guides

  • Get access to a regularly updated database with verified knowledge of new devices, OS, and related problems and resolutions

  • Use the picture guides to handle customers, or train your support staff for an effective, and satisfactory service

  • Constantly updated library of devices, and related problems & solutions help you deliver a superior support service, gaining edge over competitors

Product Demo

Understand how KnowMax integrates with your solutions to improve care environment. Request a Demo

Product Brochure

For more detailed information on KnowMax, download the brochure

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